Americold

Warehouse Manager

US-PA-Manchester
2 weeks ago
ID
2017-2913
Functional Group
Operations
Advertised Schedule
Mon - Fri as needed for business

Overview

Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat.

 

Based in Atlanta, Georgia, Americold owns and operates 165+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.

Responsibilities

Manages Supervisors in multiple functions and/or shifts in the warehouse by performing the following duties.

 

Essential Functions:

  • Monitor, document and improve the procedures and KPI's related to all aspects of product handling and customer service within a grocery retail distribution center environment
  • Perform regular inspections of work areas to ensure compliance with food safety, sanitation and occupational safety laws and guidelines are followed
  • Ensure Safety Training requirements are met
  • Assist in management responsibilities in accordance with the organization’s policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems
  • Submit various required and defined reports on a timely basis
  • Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory
  • Meet quality control standards for perishables
  • Develop and/or revise standard operational and working practices 
  • Observe workers to ensure compliance
  • Analyze staffing goals and workflow
  • Monitor progress towards goals and provide reports
  • Ensure Pick lines and Stocking areas are updated on documented schedule
  • Provide safe work environment through personal actions
  • Identify any safety concerns as well as cost saving opportunities
  • Communicate effectively with customer
  • Review and adjust WMS for tracked hours, job code approvals and associate roster
  • Review WMS against associate roster and adjust accordingly
  • Provide KPI, downtime and customer specific reporting
  • Labor planning and overtime for all shifts
  • Other duties as requested

Qualifications

Knowledge, Skills and Abilities Required:

  • Ability to manage effectively supervisors and employees
  • Ability to work in fast-paced, deadline-oriented environment
  • Ability to communicate effectively with variety of individuals
  • Ability to reason, negotiate, instruct, persuade, or speak with others
  • Ability to pay close attention to detail
  • Excellent analytical, written and verbal communication skills
  • Strong interpersonal skills and judgment in communicating with staff
  • Willingness to develop a mentoring relationship in order to contribute experience, skills and wisdom to subordinate employees for their development
  • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
  • Must have strong relationship skills, customer interfacing skills and be able to provide and model leadership behaviors including the ability to defuse conflict
  • Relate to other people beyond giving and receiving instructions
  • Knowledge of Union environment
  • Proven ability to juggle multiple tasks simultaneously
  • Ability to solve complex problems
  • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines
  • Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
  • Ability to manage effectively supervisors and employees

  • Ability to work in fast-paced, deadline-oriented environment

  • Ability to communicate effectively with variety of individuals

  • Ability to reason, negotiate, instruct, persuade, or speak with others

  • Ability to pay close attention to detail

  • Excellent analytical, written and verbal communication skills

  • Strong interpersonal skills and judgment in communicating with staff

  • Willingness to develop a mentoring relationship in order to contribute experience, skills and wisdom to subordinate employees for their development

  • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth

  • Must have strong relationship skills, customer interfacing skills and be able to provide and model leadership behaviors including the ability to defuse conflict

  • Relate to other people beyond giving and receiving instructions

  • Knowledge of Union environment

  • Proven ability to juggle multiple tasks simultaneously

  • Ability to solve complex problems

  • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines

  • Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals

  • Occasionally works evenings or weekends in order to complete objectives or to attend meetings

Educational Requirements:

  • High School Diploma or General Education Degree (GED)
  • Associate's Degree (A.A.) preferred
  • Three years supervisory experience

Physical Requirements:

  • Requires the ability to sit for long periods of time, with frequent interruptions
  • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Talking, hearing, and seeing are important elements of completing assigned tasks
  • Occasionally lifts, carried, positions, or moves objects weighing up to 50 pounds
  • Working environment is frequently in a frozen food, grocery, dock, and office setting with occasional need to leave the premises

Americold is an Equal Opportunity/Affirmative Action Employer  EOE/AA M/F/D/V DFW

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