Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat.
Based in Atlanta, Georgia, Americold owns and operates 165+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.
Under the direction of the General Manager, the Office Manager will supervise employees and coordinate the day to day activities of a department. In addition, the Office Manager will respond to escalated inquiries, processing orders and complaints.
*Implement corporate and department policies, procedures, and service standards in conjunction with management.
*Communicate work procedures and company policies to staff.
*Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
*Make recommendations to management concerning such issues as staffing decisions and procedural changes.
*Monitor inventory levels and requisition or purchase supplies as needed.
*Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
*Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
*Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
*Resolve customer complaints and answer customer questions regarding policies and procedures.
*Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities and evaluate performance.
*Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
*Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and respond to fluctuating workloads.
*Evaluate employee performance and prepare performance appraisals, counsel employees in work-related activities, personal growth and career development.
*Resolve personnel problems, complaints, or refer them to higher-level supervisor for resolution.
*Conduct staff meetings to relay general information or to address specific topics, such as safety.
*Ability to supervise employees.
*Ability to work in fast-paced, deadline-oriented environment.
*Ability to communicate effectively with variety of individuals.
*Ability to pay close attention to detail.
*Strong interpersonal skills and judgment in communication with staff.
*Willingness to develop a mentoring relationship in order to contribute experience, skills and wisdom to subordinate employees for their development.
*Receptive to management development suggestions and will to seek additional knowledge to facilitate job growth.
*Must be able to relate to other people beyond giving and receiving instructions: they must get along with others without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a manager.
*Excellent written and oral communication skills.
*Proven ability to juggle multiple tasks simultaneously.
*Must have strong customer service orientation with high sense of urgency in meeting objectives and deadlines.
Tools and Technology Required:
*Microsoft Office Suite
*HS diploma or equivalent
*3+ years experience.
Americold is an Equal Opportunity/Affirmative Action Employer EOE/AA M/F/D/V DFW