Americold

Assistant General Manager

US-PA-Hatfield
2 weeks ago
ID
2017-2696
Functional Group
Operations
Advertised Schedule
Monday - Friday or as business needs

Overview

Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food and beverage industry supply chain, and to play our part in ensuring families across the US and overseas can sit down together to eat. 

Based in Atlanta, Georgia, Americold owns and operates 165+ temperature-controlled warehouses in the United States, Australia, New Zealand, China, Argentina, and Canada. In North America we have over 11,000 associates and offer a wide variety of employment opportunities - from warehouse forklift operators and supervisors to accounting, customer support, engineering, transportation, and technology solutions positions.

Responsibilities

Under the direction of a site or multi-site General Manager, the Assistant General Manager is responsible for supporting the direction, coordination, and evaluation of product movement and customer service.   Carry out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems by performing the duties through subordinate supervisors.

 

Essential Functions:

  • Ensure budgeted revenues, expenses, and targets are met
  • Ensure sales and business development initiatives are met
  • Monitor, document and improve the procedures and KPI’s related to all aspects of product handling and customer service
  • Work with General Manager to develop annual facility budgets
  • Perform regular inspections of work areas to ensure compliance with food safety and occupational safety laws and guidelines are followed
  • Set and meet claims targets and ensure the security of the facility or facilities
  • Build positive relationships with customers
  • Carry out management responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; scheduling, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; conducting staff meetings; addressing complaints and resolving problems
  • Maintain operational procedures for verification of incoming and outgoing shipments, handling, and disposition of merchandise, and keeping of warehouse inventory
  • Meet quality control standards for perishables
  • Coordinates activities of distribution warehouse with activities of sales, record control, and purchasing departments to ensure availability of merchandise
  • Recruit, hire, train, appraise, and coach supervisor-level team members
  • Ensure compliance with employment laws
  • Review orders or schedules to ascertain product data
  • Ensure compliance with all company policies, as well as all Federal, State and Local OSHA regulations
  • Prepare operational schedules and coordinate activities. Establish priorities and sequences for products
  • Provide a safe work environment through personal actions. Identify any safety concerns, as well as cost saving opportunities
  • Conduct quarterly safety training
  • Support the Company Performance Management Program (PMP)
  • Inspect machines and equipment, review operating reports and resolve operational / maintenance issues
  • Develop and/or revise standard operational and working practices
  • Ensure compliance with all transportation and safety regulations
  • Manage the site sanitation program
  • Report on-the-job injuries and accidents; Facilitate modified duty assignments
  • Other duties as requested

Qualifications

Knowledge, Skills and Abilities:

  • Ability to manage supervisors and employees
  • Ability to work in fast-paced, deadline-oriented environment
  • Ability to communicate effectively with variety of individuals
  • Ability to reason, negotiate, instruct, persuade, or speak with others
  • Ability to pay close attention to detail
  • Strong interpersonal skills and judgment in communicating with staff
  • Willingness to develop a mentoring relationship in order to contribute experience, skills, and wisdom to subordinate employees for their development
  • Receptive to management development suggestions and willing to seek additional knowledge to facilitate job growth
  • Must have strong relationship building skills, be able to provide and model leadership behaviors including the ability to defuse conflict
  • Relate to others beyond giving and receiving instructions
  • Ability to perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others
  • Excellent written and oral communication skills
  • Proven ability to juggle multiple tasks simultaneously
  • Ability to interpret HR regulations, safety rules, operating and maintenance instructions, and procedures manuals
  • Ability to solve complex problems
  • Must have very strong customer service orientation with high sense of urgency in meeting objectives and deadlines

 

Tools and Technology Required:

  • Proficient in Microsoft Office, including Word and Excel
  • Proficient with WMS and RF

 

Educational Requirements

  • 5 years supervisory experience
  • Associate's Degree (A.A.) preferred

 

Physical Requirements:

 

To perform this job successfully, an individual must be able to perform the essential functions for this position and meet the physical requirements needed to perform them. Reasonable accommodations may be made for qualified individuals with disabilities.

  • Requires the ability to sit for long periods of time, with frequent interruptions
  • Requires several hours per day of sitting, getting up and down from chairs, and reaching, bending, or carrying light loads
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Talking, hearing, and seeing are important elements of completing assigned tasks
  • Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds
  • Working environment is usually in a frozen food and office setting, with occasional need to leave the premises
  • Occasionally works overtime, evenings, or weekends in order to complete work or to attend meetings
  • Travel may be required

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